How to Perform a Successful Incident Postmortem

When growing a business from a startup to a large enterprise, it’s software systems also expand in complexity, meaning that encountering incidents is inevitable. These incidents have indirect costs that can include loss of trust in the product or brand. However, incidents occurring are not necessarily a bad thing — it provides the business with new learning opportunities and the chance to improve its operational practices. But how do we learn from such a failure?

What is a postmortem?